Our hours of operation are 9:00am - 10:00pm EDT. We can be reached during those hours by:
- Chat: Accessed by clicking on the Chat Icon located by hovering your mouse over Support, then clicking Chat.(desktop/laptop) Mobile site: Click the 3 bars, tap the “ + “ next to support, then “Customer Support” and select “Live Help” to chat
- Phone: Player Services @ 866-607-7929
- Email: help@betamerica.com
- Fax: 859-233-9141
- Mail:
- For Regular Deliveries, please mail to:
- Attn: Player Services
PO Box 8510
Lexington, KY 40533
- Attn: Player Services
- For Overnight Deliveries, please mail to:
- Attn: Player Services
801 Corporate Drive, Suite 200
Lexington, KY 40503
- Attn: Player Services
- For Regular Deliveries, please mail to: