If you download a FREE-With-Bet product and the track cancels before the 4th race, your wagering account will not be charged for the product even if you did not wager. If the track cancels after the 4th race and you have not wagered, you will be charged. If you purchase a product with a credit card, no refunds are provided. All credit card purchases are final.
When I accessed a FREE-With-Bet product, my wagering account was immediately debited the product price and then refunded overnight. Why did this happen?
If, on a previous day, you accessed a FREE-With-Bet product but did NOT wager on the track / date and we were unable to successfully debit the product price from your wagering account after the day-end close of wagering (e.g. insufficient funds were available in your account at this time), then we will apply an upfront debit payment (from your wagering account) when you access a FREE-With-Bet product(s) next time. And, if / when you wager on the racecard (s) this time, we will then issue a refund of the product price to your wagering account after the day-end close of wagering (within 24 hours).