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FAQ

  • I am not receiving my Stable Alert emails. What can I do?
  • How can I be sure I have my correct email address on file?
  • How will I get notified when my horse is entered?
  • How many horses, trainers, or jockeys can I add?
  • How will I get notified when my horse is running?
  • What are Stable Alerts?
  • Are free past performances available online through my wagering account?
  • Why was I charged for Free with Bet Past Performances?
  • The track cancelled before I wagered using my free with bet PPs. Will I be charged?
  • What happens if I got a past performance using the “free with bet” option and forgot to wager?
  • How can I access Past Performances and other handicapping information products?
  • I can't find a product I already downloaded for a specific date and track. Will I be charged twice if I access it again?
  • Are free past performances available online through my wagering account?
  • Prime Power FAQ
  • BRIS Race Shapes FAQ
  • BRIS Race and Class Ratings FAQ
  • BRIS Pace Ratings FAQ
  • BRIS Speed Ratings FAQ
  • Handicapping and Past Performances FAQ
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