Ensure your Android (version 14) or iOS (version 16) OS is updated, clear browsing data, try Wi-Fi and data, use both mobile site and app, and restart your device.
For all Android and IOS devices, make sure your OS is up to date (version 18 for IOS and 14 for Android) and no software updates are pending. You can also try the following:
- Clear your browsing data
- Try the video on both Wi-Fi and Data
- Try both the mobile site and the app (if you can download app)
- Restart your device