For all IOS devices, make sure your OS is up to date and no software updates are pending. You can also try the following:
- Make sure your IOS is version 12.0 or newer, (older versions may not work as intended-see below on how to find)
- Try the video on both Wi-Fi and Data. Make sure you can reach other sites.
- Clear the App cache (see below)
- Restart your device
- Uninstall and Reinstall the App
- To find what version of IOS you have, click here: https://support.apple.com/en-us/HT201685
- To clear the App cache on an iPhone/iPad, click on Applications> Twinspires> clear cache