Go to www.join.me in your browser. Click the orange "Get Started"
You will need to create an account by entering an email and password, checking the “I agree to terms and conditions” box and clicking “Get Started”.
Once logged in, you will see 5 pages that you will need to click on the "SKIP" button at the bottom. At the 6th page, there will be a "Download" button.
When you reach the download screen, you will click the orange “download join.me”.
You will then go to the downloads folder of your browser (usually the 3 dots, then downloads) and click on the “joinme.exe” file
When prompted, select “Run”.
You may get a message from your computer asking permission for joinme.exe to make changes. You will need to select yes/allow it to make changes.
At this point, join.me will be open for you. If you do not see it, look for the orange and green dots on your taskbar and click. You should now see the screen below and will want to select the orange "one time code" then click the orange circle on the right. If you do not see this screen, but see "Got it", click it and it should bring you to this screen.
You will now see a 9 digit number. Give this number to the Technical Support Representative you are speaking with. This will allow the remote access to your computer. Please do not walk away from your computer while we are connected.